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Important: Terms and Conditions of subscription
Subscription Terms and Conditions
By subscribing to and using any of the Subscription Areas You agree to be bound by the Subscription Terms and Conditions which shall form a legal agreement between Us and You. If You do not agree to be bound by the Subscription Terms and Conditions, You may not subscribe to and use the Subscription Areas.
Where these Subscription Terms and Conditions are inconsistent with the Website Terms and Conditions these Subscription Terms and Conditions shall prevail.
2. Annual Subscription and Monthly Subscription services
2.1 Fees and Payment
2.1.1 The Subscription Fee payable by You is set out in the Subscription Packages. You shall pay the Subscription Fee for the Subscription Package You indicate You wish to receive at the time of subscription. The Subscription Fee shall be payable in advance and will be processed (i) by Us against Your credit/debit card number provided to Us in Your subscription form and (ii) by Perform in accordance with clause 4.1 of these Subscription Terms and Conditions.
2.1.2 Where You have commenced a Monthly Subscription We shall collect the monthly subscription fee automatically against Your credit/debit card number each calendar month after the date of Your Subscription, for example if You subscribed on June 13th, payment will be automatically collected on the 12th of each subsequent month until You cancel Your Subscription in accordance with clause 2.2 below.
2.1.3 We reserve the right to vary the Subscription Fee for each Subscription Package from time to time. Any increases in the Subscription Fee will be notified to You by e-mail at least 10 days prior to such price increases taking effect. If You do not cancel Your Subscription Contract prior to the price increase becoming effective We shall continue to collect the increased payments from You commencing with the next payment due under the Subscription Package.
2.1.4 All payments shall be collected by Us in advance and shall not be repayable save in accordance with clause 2.2
2.2 Cancellation / downgrade
2.2.1 Should You wish to cancel Your Subscription Contract You must confirm this to Us by providing Us with no less than 10 working days’ notice prior to your next billing date in accordance with the following process:
i. Sign in to Your account at MUTV Online or MUTV Online Pay-Per-View (as applicable);
ii. Enter the My Account section of Your account and select Cancel Subscription;
iii. Follow the on-screen instructions to confirm Your cancellation.
2.2.2 When You cancel Your Monthly Subscription, You will have access to MUTV Online until Your next billing date. No money will be refunded if cancelled midway through the month but You will no longer be billed from Your next date and you will lose access on the billing date. If You cancel within 10 working days of Your next bill date, You may be charged one further month as the billing transaction will already be in progress for Your next payment.
2.2.3 When You cancel Your Annual Subscription You shall be entitled to view the Video Content pursuant to Your Subscription Contract until the expiry of the period for which You have paid the Subscription Fee.
2.2.4 To downgrade Your Subscription Package You must cancel Your existing Subscription Contract and subscribe again for a new Subscription Contract.
2.3 Suspension and Termination
2.3.1 Without prejudice to our rights to suspend or terminate under clause 4.3, We may, at our own discretion, terminate Your Subscription Contract for Your Annual Subscription or Monthly Subscription upon giving You one month's notice by e-mail.
2.3.2 Should We terminate Your Annual Subscription pursuant to clause 2.3.1, We shall pay to You a proportion of Your annual Subscription Fee reduced pro-rata to the period of Your Subscription Contract paid for but not received.
3. PPV Subscription Services
3.1 Fees and Payment
3.1.1 The Subscription Fee payable by You is set out in the Subscription Packages. You shall pay the Subscription Fee for the PPV Subscription You indicate You wish to receive at the time of subscription. The Subscription Fee shall be payable in advance and will be processed by Perform in accordance with clause 4.1 of these Subscription Terms and Conditions.
3.1.2 All payments shall be collected by Us in advance and shall not be repayable save as in accordance with clause 3.2.
3.2 Suspension and Termination
3.2.1 Without prejudice to our rights to suspend or terminate under clause 4.3, We may, at our own discretion, terminate Your Subscription Contract for Your PPV Subscription upon giving You notice by e-mail.
3.2.2 Should We terminate Your PPV Subscription pursuant to clause 3.2.1 We shall refund Your Subscription Fee.
4. General Terms and Conditions
4.1 Management and Operation of MUTV Online and MUTV Online Pay-Per-View
4.1.1 Please note that the Subscription Areas are operated and managed by Perform Media Services Limited for and on Our behalf. Perform Media Services Limited shall be authorised to act for and on Our behalf arising out of or in connection with these Subscription Terms and Conditions, including without limitation in connection with (i) the collection of any Subscription Fee payable in respect of any Subscription Package; and (ii) management of any customer service issues.
4.2. Acceptable Use of the Subscription Areas
4.2.1 You shall only be authorised to access the Subscription Areas via Your Subscriber PC and shall only be authorised to access the Subscription Areas for which You have paid the appropriate Subscription Fee.
4.2.2 You are not permitted to send any content from the Subscription Areas to other users. You acknowledge that the Video Content is owned by or licensed to Us and Your rights to such content shall be limited to accessing such content for private use in accordance with the Subscription Package You have paid for.
4.2.3 When accessing and using the Subscription Areas You shall comply with all applicable laws and regulations in the country from which You access the Subscription Areas.
4.2.4 You are responsible for keeping Your subscription password secure and confidential. You may change Your password at any time via the Help section of MUTV Online or MUTV Online Pay-Per-View (as applicable). Should You become aware that another person knows Your password You shall immediately change it. You must not store Your password on Your Subscriber PC.
4.2.5 You shall be responsible for installing the necessary software on the Subscriber PC in order to view the Video Content. We shall have no responsibility for the operation of or inadequacies of Your hardware or software that may hinder, slow or restrict reception to the Subscription Packages.
4.2.6 The maximum aggregate liability of Us and/or Perform Media Services Limited to You shall be limited in aggregate to that proportion of the Subscription Package paid for but not received by You.
4.3 Suspension and Termination
4.3.1 We shall be entitled to suspend or terminate Your access to any of the Subscription Areas immediately at any time without notice should You be in breach of these Subscription Terms and Conditions or the Website Terms and Conditions or should the Subscription Fee remain outstanding.
Website Terms and Conditions
This website is the official website of Manchester United Ltd (the "Club") which is operated and managed by Perform Media Services Limited. This website and its design, text, graphics, the selection and arrangement thereof, is Copyright © of the Club although certain third party copyright materials will be included on the website from time to time.
Other proprietary trade marks and trade names may be featured on this website from time to time. Third party images, trademarks and brands may not be reproduced or appropriated in any manner without the written permission of their respective owners.
Content and information provided by third parties other than the Club is identified clearly where it appears. The Club publishes this content as supplied to it and is not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it.
2. AMENDING THE TERMS AND CONDITIONS OF USE
The Club may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms shown on this website or any subsite hereof, apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. The Club may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
3. LIMITED LICENCE; RESTRICTIONS
You are granted a limited licence to access the materials contained on this website to a single personal computer, and to print a hard copy of the materials contained on this website, solely for personal, non-commercial use, and provided all copyright, trade mark and other proprietary notices are left intact. Use of the materials contained on this website on any other Internet site is strictly prohibited. The grant of this limited licence is conditional upon your agreement to and compliance with all these Terms and Conditions of Use. Any other use of any of the materials on this website including reproduction (for any purposes other than those noted above), modification, distribution, or republication, without the prior written permission of the Club is strictly prohibited, and is a violation of the Club's proprietary rights.
If you download any software from this website, the software, including any images or files incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are subject to the limited licence set out above. The Club and/or their respective suppliers (as the case may be) retain all right, title, interest and intellectual property rights in and to the Software. You may not distribute, sell, or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it.
4. LINKS FROM THIS SITE
This website contains links to other Internet sites on the World Wide Web. The Club provides such links for your convenience only, and is not responsible for the content of any site linked to or from this website. The Club disclaims all warranties, express or implied, as to the accuracy, legality, reliability or validity of any content on any other site.
5. LINKS TO THIS SITE
You must not establish a link to the website, unless you expressly agree:
a.to ask prior written approval of the Club to establish a link to the website;
b.to create a direct link to the Club's official website;
c.not to create any third party association with the website; and
d.ensure that the link does not state or imply that the Club sponsors or endorses or otherwise supports any other website activity, company or entity, or presents the Club and its associates in a false, misleading, defamatory or derogatory manner;
Any such approval from the Club to establish a link to this website shall not permit you to use any Club and/or third party content, names, logos, pictures or trademarks, unless separately agreed to in writing by the relevant rights-holder.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this website may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code).
8. USER SUPPLIED INFORMATION
If you send communications or materials to the website or any subsites by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including moral rights, proprietary, or any other right, including the right to approve the way in which the Club uses such material.
Any material submitted to this website and any subsite, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by the Club anywhere in the world, in any medium, in perpetuity.
9. INFORMATION RELATING TO THIRD PARTIES
You undertake not to either include in any posting to this website, or otherwise disclose on or in connection with your use of the website any confidential information or personal data relating to third parties without their express written consent.
You acknowledge that in the course of utilising the website and concluding transactions on it you may receive certain confidential. You agree and undertake to keep such information confidential and not to disclose any part of such information to any third party, unless required to do so by law. Such information shall not be used for any purpose without the prior written consent of the user to whom such information is confidential and you agree to indemnify the Club in respect of any claim made against them as a result of your misuse of such information.
10. CLASSES OF USERS
There are currently 3 classes of users of this website:
i.'non-registered user' ii. 'registered member' iii. 'subscribers'
whose rights and obligations in respect of access to levels and types of content available from this website, differ and access to certain services are not necessarily available to all users. The Club also reserves the right to introduce other classes of users of the website from time to time.
The Club reserves the right to suspend or terminate any use by you of this website and any subsite thereof, where it appears to the Club that your use is in breach of these Terms and Conditions of Use, including the provision of false registration details or other misuse of the services offered through this website. If you are a 'registered user' or 'subscriber' and your registration is suspended or terminated, you may not re-register for the website without the Club's prior consent. The Club may pursue any other remedy legally available to us if you fail to comply with any of your obligations contained in these Terms and Conditions of Use.
If you are a 'subscriber' and proceedings are brought by or against you under the bankruptcy or insolvency laws of any jurisdiction, the Club shall be entitled to terminate these Terms and Conditions of Use forthwith.
You agree to indemnify, defend and hold the Club and, all of its associate companies, Manchester United Merchandising Limited, Perform Media Services Limited, and in each case their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use. You will co-operate as fully as reasonably required by the Club and/or Perform Media Services Limited in the Club's and/or Perform Media Services Limited’s defence of any claim. The Club and/or Perform Media Services Limited reserves the right, at its own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of the Club and/or Perform Media Services Limited.
13. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER THE CLUB NOR PERFORM MEDIA SERVICES LIMITED NOR ANY OF THEIR DIRECTORS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES WILL BE LIABLE FOR LOSS OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR SERVICES OFFERED THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES, EVEN IF THE CLUB AND/OR PERFORM MEDIA SERVICES LIMITED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE. IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART IN ANY JURISDICTION DUE TO RELEVANT LAWS, THEN IN NO EVENT SHALL THE CLUB’S AND/OR PERFORM MEDIA SERVICES LIMITED’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED IN AGGREGATE THE SUBSCRIPTION FEE.
14. SUSPENSION OF SERVICE
Without prejudice to the foregoing, the Club may suspend or discontinue the website and/or any subsite or your access to the website and/or any subsite at any time with or without cause and with or without notice.
Further, by using this website and any subsite, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of the Club and if the Club is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and the Club shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions of Use, the term 'force majeure' shall be deemed to include any cause affecting the performance by the Club of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of the Club and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
15. GOVERNING LAW
These Terms and Conditions of Use shall be governed by and construed in accordance with English law. Any dispute under these terms shall be subject to the exclusive jurisdiction of the English courts and, by using this website, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
Those who choose to access this website do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent any local laws are applicable.
Any waiver of any provision of these Terms and Conditions of Use must be in writing signed by the Club to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions. These Terms and Conditions of Use represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and the Club
Please note the FA decreed that FA cup highlights are only to be made available to UK viewers, and that we are therefore not allowed to broadcast such pieces of media to our subscribers not currently located in the UK.
Manchester United is a group of companies which includes Manchester United Limited, Manchester United Football Club Ltd and Manchester United Interactive Ltd (together "MU", "we" and "us"). For a full list of companies in the Manchester United Group please click here.
MU takes the privacy of all its fans, customers and website users very seriously and takes great care to protect your information.
Please note, this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.
What information do we collect?
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at the stadium or any of our other premises to help to ensure your safety.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.
How will we use your information?
to administer and provide products and services you request
to communicate with you in the event that any products or services you have requested are unavailable
for fraud screening and prevention purposes (see below for further details)
for record keeping purposes
to carry out market research so that we can improve the products and services we offer
to track activity on our website
to create an individual profile for you so that we can understand and respect your preferences and to calculate the level of any loyalty reward due to you
Disclosure of your information
In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations, fraud screening companies (see below) and mailing houses. In these circumstances, we will ensure that your information is properly protected.
Fraud Prevention and Screening
In order to combat credit and debit card (payment card) fraud, MU uses 3rd Man Limited to provide payment card fraud screening services.
In order to do this, MU provide 3rd Man with details of all transactions where made using a payment card. This information includes:
name, address and contact details of the purchaser;
details of products/services purchased; and
financial/payment details (including credit card details).
3rd Man will then analyse and (if applicable) match this data with details of other transactions provided to it by other retailers/service providers in order to assess if there is a fraud risk associated with the purchase. On completion of this analysis, 3rd Man will provide MU with a risk assessment for that particular purchase and we may cancel any transaction if we reasonably consider that it presents a fraud risk to MU. In such circumstances, MU will act in good faith in attempting to contact any purchaser of goods or services to allow them the opportunity to pay using cleared funds.
If you have any further queries as to the details of this service, please contact us at the address set out below.
Please note that while the information disclosed to 3rd Man and the results of any assessment will not be directly disclosed to any other third party, they may be used by 3rd Man to make risk assessments on behalf of other customers.
Where we do provide 3rd Man with this information we will ensure that your information is properly protected.
MU commercial partner programme
MU teams up with a selection of carefully chosen commercial partners such as:
our sponsors, for example American Insurance Group and Nike
MU Finance participating organisations (currently Britannia Building Society, MBNA, Endsleigh and Barclaycard)
An up-to-date list of our commercial partners is available by clicking here or from the address below.
Offers and opportunities
Our commercial partner programme is designed to support the Club and also to bring customers, fans and website users a diverse range of MU associated and MU branded offers (such as MU Finance offers) at competitive prices. MU and/or these commercial partners would like to contact you to tell you more about the offers available to you and about a range of other MU initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.
What to do if you do not want to receive details of offers
Please be assured, you are under no obligation to buy anything or to participate in any MU initiatives, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time.
Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.
Use of your information outside the European Union
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.
Security of information
We take the security of your personal information seriously. When you submit your credit card details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.
Updating and correcting information
You may correct your personal information by emailing us at email@example.com or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
How to contact us
Mail Data Protection Officer
Manchester United Limited
Sir Matt Busby Way
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